1. Who we are
This Privacy Notice describes how Woofwoof.ca ("we", "us", "our") collects, uses, and shares your personal data when you use our website and services (the "Service"). Woofwoof.ca is the data controller responsible for your personal data.
2. Personal data we collect
- Account & contact data — name, email address, dog profile information.
- Booking data — daycare locations, dates, services selected, notes for staff.
- Support communications — messages you send us.
- Usage & device data — IP address, browser type, pages viewed, device identifiers.
- Cookies — strictly necessary cookies to operate the site; analytics cookies where consented.
3. How we use your data
- To create your account and provide the Service (contract performance).
- To process bookings and communicate with daycare partners (contract performance).
- To prevent fraud and secure the Service (legitimate interests).
- To improve the product and respond to support requests (legitimate interests).
- To send service announcements and, with consent, marketing emails.
4. Who we share data with
- Paddle.com Market Ltd. — our Merchant of Record. Paddle handles payments, subscription management, billing, tax compliance, invoicing, and related customer service.
- Service providers — hosting, database, analytics, and email infrastructure operating under our instructions.
- Daycare partners — booking details needed to fulfil your reservation.
- Professional advisers — legal, accounting, where necessary.
- Authorities — where required by law.
5. Data retention
We keep personal data only as long as needed to provide the Service and to meet legal, accounting, or reporting obligations. When no longer required, data is deleted or anonymised.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to processing or withdraw consent. To exercise these rights, contact us at support@woofwoof.ca. You also have the right to lodge a complaint with your local data protection authority.
7. Security
We use appropriate technical and organisational measures — including encryption in transit, access controls, and audit logging — to protect personal data.
8. International transfers
Some of our service providers may process data outside your country. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
9. Changes
We may update this Notice from time to time. Material changes will be communicated through the Service.